Whether it’s scratches on the parquet flooring, stains on the walls, or broken fixtures – tenant damages are among the most common disputes following a move-out. For landlords, speedy repairs are the priority, while tenants seek a fair resolution. This article shows how both parties can act efficiently to avoid unnecessary delays or conflicts.
1. Clearly define tenant damages: who is responsible for what?
According to Swiss tenancy law (Art. 259 CO), tenants are liable for damages caused by improper use or negligence. This includes, for example:
– Broken glass panes
– Damaged doors
– Severe wall stains or drill holes
Normal wear and tear, such as slightly faded wall paint or worn floors after years of use, are not included.
Practical tip: In case of disputes, the handover protocol serves as the decisive document. All defects at the start and end of the tenancy should be carefully documented in it.
Recommended source:
Swiss Tenants’ Association – Guide on Tenant Damages:
https://www.mieterverband.ch/mv/mietrecht-beratung/ratgeber-mietrecht/fallbeispiele/q-u/schaden-selber-beheben
2. Handover Protocol: Basis for Fair Settlement
A detailed handover protocol protects both parties and is essential for a smooth apartment handover. The following points should be included: – Condition of all rooms (including photos) – Recorded defects and pre-existing damages – Clear note on who is responsible for repairing or covering each damage Good to know: Without a protocol, it becomes difficult to prove damages clearly later on.
3. Proper Damage Repair: Fast, Legally Secure, and Pragmatic
Procedure for landlords:
– After the apartment handover, commission a professional company for the repair as soon as possible
– Obtain a detailed quote and schedule
– If possible, compare several quotes to secure fair prices
Procedure for tenants:
– Minor damages (e.g., shower heads, silicone seals) can often be repaired by themselves
– For major damages, it is advisable to clarify with the property management in advance whether self-repair is permitted
– Keep receipts and photos of the repairs
4. Cooperation with Property Management Companies: Efficiency through Clear Processes
Modern property management increasingly relies on digital tools to process damages efficiently. This simplifies the entire repair process:
– Digital apartment inspections
– Centralized pool of craftsmen
– Transparent billing
Recommended source:
HEV Switzerland – Apartment handover & inspection protocol:
https://www.hev-schweiz.ch/vermieten/verwalten/wohnungsabgabe?utm_source=chatgpt.com
5. Practical Tips for Stress-Free Damage Repair
– Communicate early
– Take photos
– Use lifespan tables
– Use digital tools
Conclusion: Clarity instead of conflict
Repairing tenant damages doesn’t have to be a stressful issue. Those who communicate early, document carefully, and rely on proven processes can quickly restore order.
Proper preparation, clear agreements, and digital solutions ensure that properties can be repaired efficiently – to the satisfaction of all parties involved.
Your benefits from a structured approach:
– Faster re-rental
– Legal certainty through protocols
– Minimized effort for all parties
Efficient solutions for property managers & homeowners
Do you want to repair damages after a tenant move-out efficiently and legally secure?
We support you with clear concepts for quick repairs and help optimize your processes.
Dominic Duer
CEO
GLASSRESQ AG – Specialist Company for Professional Glass Restoration in Switzerland