Whether it’s scratches on the parquet flooring, stains on the walls, or broken fixtures – tenant damages are among the most common disputes following a move-out. For landlords, speedy repairs are the priority, while tenants seek a fair resolution. This article shows how both parties can act efficiently to avoid unnecessary delays or conflicts.
1. Clearly define tenant damages: who is responsible for what?
According to Swiss tenancy law (Art. 259 CO), tenants are liable for damages caused by improper use or negligence. This includes, for example:
– Broken glass panes
– Damaged doors
– Severe wall stains or drill holes
Normal wear and tear, such as slightly faded wall paint or worn floors after years of use, are not included.
Practical tip: In case of disputes, the handover protocol serves as the decisive document. All defects at the start and end of the tenancy should be carefully documented in it.
Recommended source:
Swiss Tenants’ Association – Guide on Tenant Damages:
https://www.mieterverband.ch/mv/mietrecht-beratung/ratgeber-mietrecht/fallbeispiele/q-u/schaden-selber-beheben
2. Handover Protocol: Basis for Fair Settlement
A detailed handover protocol protects both parties and is essential for a smooth apartment handover. The following points should be included: – Condition of all rooms (including photos) – Recorded defects and pre-existing damages – Clear note on who is responsible for repairing or covering each damage Good to know: Without a protocol, it becomes difficult to prove damages clearly later on.
3. Proper Damage Repair: Fast, Legally Secure, and Pragmatic
Procedure for landlords:
– After the apartment handover, commission a professional company for the repair as soon as possible
– Obtain a detailed quote and schedule
– If possible, compare several quotes to secure fair prices
Procedure for tenants:
– Minor damages (e.g., shower heads, silicone seals) can often be repaired by themselves
– For major damages, it is advisable to clarify with the property management in advance whether self-repair is permitted
– Keep receipts and photos of the repairs
4. Cooperation with Property Management Companies: Efficiency through Clear Processes
Modern property management increasingly relies on digital tools to process damages efficiently. This simplifies the entire repair process:
– Digital apartment inspections
– Centralized pool of craftsmen
– Transparent billing
Recommended source:
HEV Switzerland – Apartment handover & inspection protocol:
https://www.hev-schweiz.ch/vermieten/verwalten/wohnungsabgabe?utm_source=chatgpt.com
